FAQ's
General Questions
Q: What is SEN APPAREL?
SEN APPAREL is a New England-based small business creating quality, handcrafted fabric goods including scrunchies, bags, travel packs and curated gift sets. Every item is thoughtfully made to bring a personal and unique touch to everyday life.
Q: Where are your products made?
All products are handmade locally in Werris Creek, NSW, using carefully selected materials chosen for both durability and style.
Q: What makes your products different from mass-produced items?
Each piece is handmade in small batches with careful attention to detail. Unlike mass-produced goods, our products are individually crafted and quality-checked at multiple stages to ensure you receive something truly special.
Product Information
Q: Can I customise an item?
At this stage, we do not offer customisation unless specifically stated on a product listing. However, expanding into custom options is a future goal for SEN APPAREL.
Q: Are your products washable?
Yes. All fabric items are washable. Care instructions are included with every order, and you can also refer to our Fabric Care page on the website for guidance.
Q: Do you create items for special occasions or events?
While event listings are not always available on the store, we’re happy to discuss special occasion or event requests. Please contact us to chat about your needs.
Shipping & Delivery
Q: Do you offer shipping?
Yes — we ship Australia-wide. Shipping is FREE on orders over $35 for standard shipping and estimated delivery times will vary depending on your location in Australia. We also have other delivery options available at checkout!
Q: How long does it take to process an order?
Our standard processing time is 3–5 business days. Orders are posted as soon as they are completed. During busy periods this may be slightly longer as some products are made to order, however, we try to get them out as soon as possible!
Q: Do you offer local pickup?
We currently do not offer local pickup. However, you can visit us at local markets to shop in person — follow our social media to see where we’ll be next.
Returns & Exchanges
Q: What is your return policy?
Our full Returns Policy can be found via the link in the website footer.
Q: What if I receive a damaged item?
We stand by the quality of our products. If your order arrives damaged, please contact us within 14 days of delivery at admin@senapparel.com.au.
We recommend taking photos of the packaging and the item if damage has occurred so we can assist you promptly.
Other Questions
Q: Do you accept bulk or wholesale orders?
Yes, we welcome bulk and wholesale enquiries. Please contact us directly to discuss your requirements and pricing.
Q: How can I stay updated on new products?
Follow us on Instagram to see new releases, market updates, giveaways and occasional special offers.
Q: How can I contact you?
You can reach us via email at admin@senapparel.com.au or through our social media pages. We’re always happy to help.